FREE UK DELIVERY ON ALL ORDERS OVER £65 & A 7-10 BUSINESS DAY PROCESSING TIME.

PRE-ORDER TERMS & CONDITIONS

PRE-ORDER

Pre-order is placing orders in advance and requires the full payment of the product or set at a discounted price for pre-order sales only. Once the pre-order launch has ended products will officially launch on 09/10/2020 at their full retail price. 

*Please make sure you have read and understood all the terms & conditions written here before submitting your Orders*

All pre-ordered products will be dispatched a couple of days before the official launch date of 09/10/2020 to hopefully arrive on or around the day of the launch. Please allow 2-3 business days after the launch date fr your pre-order to arrive just in case of courier delays.

 

DETAILS, TERMS AND CONDITIONS:

 1. When pre-ordering you are paying the full discounted pre-order price displayed plus delivery costs, if you have not spent £30 or over to qualify for FREE UK SHIPPING.

2. Once the pre-ordered item has been purchased you will receive a confirmation email, please bear in mind that the item will not be processed & shipped until a couple of days before the launch date of 09/10/2020.

3. Estimated Date of Arrival: All items are handmade to order here in the UK so once the order has been manufactured you will receive a dispatch notification, from that date what ever shipping you have selected determines the estimated date of arrival. We will try our best so your pre-order arrives the day of launch but please allow a further 2-3 business days just in case of courier delays.

4. Cancellation: Pre-ordered items are considered sold and the "pre-order" cannot be cancelled.  Please ensure when placing a pre-order that you are sure that you have selected the correct size as we do not accept refunds or exchanges due to wrong size. Please follow our size guide for guidance.

If you have any further questions regarding our pre-order pease contact us at robynandregpetwear@gmail.com before placing your order we will be happy to help! :)