| SHIPPING POLICY |
ROBYN® SHIPPING POLICY
COVID-19 DELIVERY DETAILS - 01/01/2021 - 21/06/2021
During the uncertain times of the COVID-19 pandemic, couriers all across the UK have really taken the weight of everyone being at home and ordering online, thus sometimes having an affect on delivery times. You may experience delays of up to 10 working days for the UK and up to 28 working days (4 weeks) and in some cases a lot longer for international deliveries. This situation can be very frustrating, but please note that this is completely out of our control so please consider this before placing your order.
All products are handmade in the UK to order, so please allow 7 business days and sometimes even up to 10 business days during the new season drops for your order to be cut, prepped and made. You are asked to confirm you understand these terms before checking out so please make ensure it has been the full 10 working days before emailing to enquire about your order.
ROYAL MAIL 1ST CLASS DELIVERY (1 DAY AIM) - £5.95
ROYAL MAIL 2ND CLASS DELIVERY (3 DAY AIM) - £4.95
Tracking information will be provided for both services, but please allow a few of hours after your dispatch notification has been sent to allow the post office to process, and upload your tracking details before we forward onto you.
Royal Mail 1STCLASS delivery has a 1 day aim delivery after dispatch has been sent.
Royal Mail 2NDCLASS delivery has a 3 day aim delivery after dispatch has been sent.
During busy periods Royal Mail may deliver later or sooner than stated. This is out of our control and therefore we are not responsible for any delays caused by Royal Mail. Please consider the delay times stated above before contacting us regarding your parcel after dispatch, and we will try our best to help you.
STANDARD INTERNATIONAL AIRMILE - £8.95
INTERNATIONAL AIRMILE - TRACKED - £12.95
When selecting TRACKED, please allow up to 48 hours for the postal service and ourselves to update and send your tracking details and link over to you. If you have not received these in 48 hours then please contact us at firstname.lastname@example.org
EUROPE: Royal Mail delivery aim is 5-7 working days from dispatch, although this can take longer as stated above so please bare this in mind when ordering. Please allow 14 working days (2 weeks) from your dispatch notice email for your parcel to arrive before contacting us. We cannot be held responsible for any delays caused via the carrier and/or customs.
REST OF THE WORLD: You have to spend a minimum of £30 UK pounds before shipping. Royal Mail delivery aim is 7-10 working days from dispatch, although this can take longer as stated above so please bare this in mind when ordering. Please allow 21 working days (3 weeks) from your dispatch notice email for your parcel to arrive before contacting us. We cannot be held responsible for any delays caused via the carrier and/or customs.
Please note: We are also not liable for local customs and sales tax. Your local customs authority may notify you once your order reaches your country and customs and sales tax may be applied and paid by you before you receive your goods. Any customs delay or charges that may occur is beyond our control.
LOST, STOLEN OR DAMAGED:
Parcels can/do get lost, stolen or damaged in transit, as much as we hate to see it. Unfortunately this is out of our control and is the responsibility of the courier to ensure your parcel arrives in the correct condition. We therefore ask that you respect these values but if you do have any further questions or evidence of this please contact us at email@example.com, so we can investigate this further and get your products to you in the right condition of purchase.
For any questions regarding shipping please email: